Frequently Asked Questions
What are the store hours?
- Tuesday: 11am-2pm
- Wednesday: 11am-2pm
- Thursday: 11am-3pm
- Friday: 11am-5pm
- Saturday: 11am-2pm
*all times in CST
What countries does Simply JJ ship to?
We ship only to the USA.
What is the shipping policy?
What is the return/refund policy?
When will I receive my order?
Once we receive payment, as well as any other necessary information, we will ship your order before the end of the next business day. For more information, please check out our Shipping Policy.
You can always email us for more information: support@shopsimplyjj.com
Which payment methods does Simply JJ accept?
We accept each of the 4 major credit card carriers. We also accept Apple Pay, Google Pay, and Shop Pay.
How can I track my shipment?
Once we ship your order, we will send the necessary tracking information to the email that you provided at checkout.
What happens if my order arrives damaged?
While we greatly appreciate our logistics partners, we do understand that there are a plethora of scenarios in which your package could become damaged. While this is a rare occurance, rest assured we will work with you to rectify the situation.
Please contact support@shopsimplyjj.com, or give us a call at (217) 500-8452. Our dedicated customer support team will gladly work with you to fix the issue!